Shipping policy

Shipping Policy – Indie Pracha

At Indie Pracha, each product is thoughtfully handcrafted using traditional techniques and sustainable materials. Please read our shipping policy carefully to understand how and when your order will reach you.

Order Processing Time

All orders are processed within 3–5 business days
For made-to-order or customized products, processing may take 5–10 business days
Orders are not shipped or delivered on Sundays or public holidays

You will receive a confirmation email once your order has been shipped.

Shipping Within India

We currently ship across India
Standard delivery time: 5–10 business days after dispatch
Delivery timelines may vary depending on your location, courier partner, or unforeseen circumstances

Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout
Any additional charges such as remote area fees (if applicable) will be communicated in advance

International Shipping

International shipping availability will be mentioned on the product or checkout page
Delivery timelines, duties, and customs charges vary by country
Any customs duties, taxes, or import charges are the responsibility of the customer

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS
Please allow up to 24 hours for tracking details to update

Delays & Exceptions

While we strive to deliver on time, delays may occur due to:

Courier partner issues
Weather conditions
Natural calamities
Regulatory or regional restrictions

Indie Pracha is not liable for delays beyond our control, but we will always assist you with tracking and support.

Incorrect Address / Failed Delivery

Please ensure your shipping address and contact details are accurate
Orders returned due to incorrect address or failed delivery attempts may require additional shipping charges for re-dispatch

Damaged Packages

If your package arrives damaged:

Please inform us within 48 hours of delivery
Share clear photos/videos of the package and product
We will review the issue and assist as per our Refund & Return Policy

Contact Us

For shipping-related queries, contact us at:
📧 indiepracha@gmail.com
📍 Indie Pracha, India