Frequently asked questions
Is your question not listed? Then please contact our customer service.
What materials do you use ?
We use Merino wool, natural fibres, and eco-friendly materials.
Our process is chemical-free, skin-friendly, and sustainable.
Are all Indie Pracha products handmade ?
Yes. Every piece at Indie Pracha is 100% handmade by Prachi using the traditional wet-felting technique with premium Merino wool.
No machines, no mass production just slow, mindful craftsmanship.
Do the colours fade over time ?
No. Merino wool holds dye extremely well.
If you follow care instructions, colours stay vibrant for years.
Does the piece tear off easily?
No. Our felted products are made using multiple layers of premium Merino wool that are tightly bonded through wet-felting. This creates a strong, durable fabric that does not tear or come apart easily with normal use.
Are two pieces ever the same ?
No. Every product is one-of-a-kind.
Even if two items are made in similar colours, the textures, patterns, and flow naturally differ.
Your piece will always be unique to you.
Are your products suitable for sensitive skin ?
Yes. Merino wool is naturally hypoallergenic and extremely soft.
It does not cause itching the way regular wool does.
Do you take custom orders ?
Yes!
You can customise scarves, bags, jackets, soaps, and even décor pieces.
Choose your colours, style, size, or share reference photos.
Visit our Customise Page or message us on WhatsApp to begin.
How do I care for my felted product ?
Caring is simple:
- Hand wash gently in cold water
- Use mild detergent
- Do not twist or wring
- Reshape and lay flat to dry
- Keep away from direct sunlight for long periods
Your product will last for years with the right care.
Do you ship internationally ?
Yes, we ship worldwide.
Shipping charges vary based on country.
DM us on WhatsApp for international orders.
Can I see a product before delivery ?
Yes. For custom pieces, we send photos and videos for your approval before dispatch.